This book contains guidance and writing practice for writing letters and emails for general training task 1 letters of apology (how to say sorry). The letter format explained in this book is the same as for emails. On the partner website, you will find vocabulary exercises and videos that guide you through the recommended steps to write effective band 9 answers. The video lessons help students increase their band scores by writing more effective answers. A band 9 answer key is also provided.
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