Peter Szende, Suzanne Markham Bagnera, Danielle Clark Cole

Human Resource Management in Hospitality Cases (eBook, PDF)

• Format: PDF

Produktbeschreibung

Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 308
• Erscheinungstermin: 20. Mai 2020
• Englisch
• ISBN-13: 9781351233309
• Artikelnr.: 59499510

Autorenporträt

Peter Szende has over 25 years of management experience in the hospitality industry in both Europe and North America. He joined Boston University's School of Hospitality Administration as a faculty member in 2003. Between 2016-2019, he served as the associate dean of academic affairs at Boston University. Currently, Peter is programme lead in hospitality management at Oxford Brookes Business School in the UK. Dr. Szende received a Fulbright U.S. Scholar Grant in 2014.

Suzanne Markham Bagnera has over 20 years of hospitality management experience followed by over 15 years of higher education experience. She joined the faculty at Boston University, School of Hospitality Administration in 2015. In 2019, she was promoted to chair of undergraduate programs and is presently ranked as a clinical assistant professor. Dr. Bagnera received the Lamp of Knowledge Award for being an Outstanding US Educator in 2016 from the American Hotel Lodging Educational Institute.

Danielle Clark Cole is the director of human resources at Trillium Brewing Company in Boston. She is a graduate of the Boston University School of Hospitality Administration and has human resources leadership experience in both Massachusetts and Hawaii at both union and non-union properties.

Inhaltsangabe

1. Meeting Human Resources Requirements. 2. Buliding your Leadership
Credibility. 3. Building and Managing Performance. 4. Encouraging Others.
5. Dealing with Problem Behaviours. 6. Taking Corrective Actions. 7. When
Employees Are Challenging Your Leadership. 8. Relationship with your Boss.
9. Managing a Diverse Workforce.