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SPEAK UP AND PERSUADE At some point in our lives, we've all experienced an injustice, large or small - a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette - and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively . Her suggestions will appeal to anyone who wants to speak up and isn't sure where to start, including managers navigating workplace disputes, couples who argue about the same things over…mehr
SPEAK UP AND PERSUADE At some point in our lives, we've all experienced an injustice, large or small - a restaurant botching our lunch order or a boss who isn't following the guidelines for workplace etiquette - and suffered in silence for fear of offending anyone. When we fail to speak up, however, we shortchange ourselves. Amy Fish encourages standing up for yourself (and others) by complaining effectively. Her suggestions will appeal to anyone who wants to speak up and isn't sure where to start, including managers navigating workplace disputes, couples who argue about the same things over and over, and even someone with a friend with bad breath. Illustrating her points with funny real-life stories, Fish reveals pragmatic methods to redress grievances with civility, honesty, and fairness for everyone involved - whether you're trying to right the wrongs of the world or just claim the french fries you ordered.
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As ombudsman at Concordia University in Montreal, Amy Fish resolves complaints from students, faculty, and staff. She has written for the Huffington Post Canada, Reader's Digest, and the Globe and Mail and appeared on CBC Marketplace and CTV News. She lives in Montreal.
Inhaltsangabe
Introduction I Wanted Fries with That About the Book: The Hole in the Story Alternate Universe Analysis Section 1: Knowing How to Ask for What You Want How to Get Greener Lettuce How to Stay Alive While Your Complaint is Being Investigated How to Register for a Sold-Out Event How to Get the Insurance Adjuster to Show Up How to Report a Rhyming Physician or Other Health Care Professional Section 2: Getting Others to Help You Get What You Want How to Get the Person in Front of You to Move Their Seat Up How to Get Your Appliance Repaired How to Get Clingy Children to Back Off How to Exchange a Onesie (When You'd Rather Get Your Money Back) How to Get a Ski Jacket Repaired Without a Receipt and Also Return a Coffeemaker How to Find a Unicorn Frappuccino How to Get Your Login ID and Password to Function Correctly How to Get Your Co-Workers to Clean the Kitchen Section 3: Getting People to Change Their Behavior I Want You to Change How to Get Your Guests to Arrive on Time for Dinner How to Ask Your Husband to Put Down His Cell Phone During Dinner How to Ask Someone to Freshen Their Breath How to Get Someone to Shower More Frequently Because They Stink How to Get Your Volunteers to Dress More Appropriately Section 4: Helping Others Get What They Need or Want I Want Justice to Be Served How to Get Bacon Out of the Synagogue Refrigerator How to Prevent Grandma From Falling on a Pile of Broken Pipes How to Get on the Kiddie Coaster with Your Three-Year-Old if You are Wet and Black Ask for the Manager Give a Greater Context i.e., Be More Threatening How to Call Out Another Mom for Sub-Optimal Cupcake Behavior How to Accidentally Get Your Waiter Fired Rise Above the Fear How to Get the Break You Deserve at Work Know Your Rights
Introduction I Wanted Fries with That About the Book: The Hole in the Story Alternate Universe Analysis Section 1: Knowing How to Ask for What You Want How to Get Greener Lettuce How to Stay Alive While Your Complaint is Being Investigated How to Register for a Sold-Out Event How to Get the Insurance Adjuster to Show Up How to Report a Rhyming Physician or Other Health Care Professional Section 2: Getting Others to Help You Get What You Want How to Get the Person in Front of You to Move Their Seat Up How to Get Your Appliance Repaired How to Get Clingy Children to Back Off How to Exchange a Onesie (When You'd Rather Get Your Money Back) How to Get a Ski Jacket Repaired Without a Receipt and Also Return a Coffeemaker How to Find a Unicorn Frappuccino How to Get Your Login ID and Password to Function Correctly How to Get Your Co-Workers to Clean the Kitchen Section 3: Getting People to Change Their Behavior I Want You to Change How to Get Your Guests to Arrive on Time for Dinner How to Ask Your Husband to Put Down His Cell Phone During Dinner How to Ask Someone to Freshen Their Breath How to Get Someone to Shower More Frequently Because They Stink How to Get Your Volunteers to Dress More Appropriately Section 4: Helping Others Get What They Need or Want I Want Justice to Be Served How to Get Bacon Out of the Synagogue Refrigerator How to Prevent Grandma From Falling on a Pile of Broken Pipes How to Get on the Kiddie Coaster with Your Three-Year-Old if You are Wet and Black Ask for the Manager Give a Greater Context i.e., Be More Threatening How to Call Out Another Mom for Sub-Optimal Cupcake Behavior How to Accidentally Get Your Waiter Fired Rise Above the Fear How to Get the Break You Deserve at Work Know Your Rights
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