Lionel Pilorget

Implementing IT Processes (eBook, PDF)

The Main 17 IT Processes and Directions for a Successful Implementation

• Format: PDF

Produktbeschreibung

Information Technology plays a major role in our society. Due to system integration and process automation, a company has to rely on performant information systems. To achieve this objective, it is important to have relevant IT processes in place on the one hand to ensure current operation and on the other hand to enable the successful introduction of new technologies. Once IT processes are defined and described, interrelations become visible, which allow to gain an appropriate level of maturity.

Contents

The IT Process Map - Process Dependencies - IT Governance and Process Roles - Functional Groups: Strategic Decision Making, Planning & Controlling, Account Management, Change Implementation Implementation, IT Operation & Configuration Management, Supplier Management, IT Support - Introduction of Standard IT Processes - Process Performance Indicators and Reporting - Evaluation of Process Maturity

Target Group

CIOs, IT Managers, IT Consultants

Students of Informatics and Economics

The Author

Lionel Pilorget is managing projects which combine the financial, technological, and organisational dimensions. He is interested in having automated solutions in place which enable an efficient processing of complex tasks.

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Produktdetails

• Verlag: Springer Fachmedien Wiesbaden
• Seitenzahl: 239
• Erscheinungstermin: 11. Februar 2015
• Englisch
• ISBN-13: 9783658047733
• Artikelnr.: 43784149

Autorenporträt

Lionel Pilorget is managing projects which combine the financial, technological, and organisational dimensions. He is interested in having automated solutions in place which enable an efficient processing of complex tasks.

Inhaltsangabe

The IT Process Map - Process Dependencies - IT Governance and Process Roles - Functional Groups: Strategic Decision Making
Planning & Controlling
Account Management
Change Implementation Implementation
IT Operation & Configuration Management
Supplier Management
IT Support - Introduction of Standard IT Processes - Process Performance Indicators and Reporting - Evaluation of Process Maturity