Carole Guinane, Noreen Davis

Improving Quality in Outpatient Services (eBook, ePUB)

• Format: ePub

Produktbeschreibung

A valuable reference for those involved in the field of ambulatory patient care, this book explains how to create a world-class outpatient program. It provides a high-level overview of current opportunities, national quality programs, and challenges. The text details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. Introducing powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors, it outlines the courseware required by OSHA and other licensing and regulatory agencies.

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Produktdetails

• Verlag: Taylor & Francis
• Erscheinungstermin: 22. Juni 2011
• Englisch
• ISBN-13: 9781040082232
• Artikelnr.: 72282334

Autorenporträt

Carole Guinane is a healthcare executive with extensive experience in all aspects of clinical operations, risk management, quality, compliance, regulations, accreditations, medical staff affairs, and insurance in the acute care inpatient and outpatient setting.

Ms. Guinane has over 30 years of experience helping organizations with people and process issues. She has published widely and is nationally recognized as a writer, speaker, consultant and change agent and trainer on topics such as clinical improvement and innovation, leadership, systems thinking, strategic planning, customer-mindedness, Six Sigma, creating a corporate culture, working through change and clinical pathways. Ms. Guinane is a licensed RN and a Six Sigma Black Belt. She also serves on the editorial board for the Heart Hospital Journal and the Journal for Healthcare Quality.

Noreen Davis, RN, MPH is currently the Directory of Quality Outcomes Management for CMC-Union where she has fiscal and supervisory responsibility for Performance Improvement, patient safety, case management and infection prevention and control. She is also responsible for all National Quality Measure data collection and reporting and is the liaison with the medical staff for evidence based order sets.

Ms. Davis is a published author and has completed her black belt in Six Sigma. She is a member of the NAHQ (National Association for Healthcare Quality) and holds a Masters of Public Health from UNC-Chapel Hill.