Kenneth Bainey

Integrated IT Performance Management (eBook, ePUB)

• Format: ePub

Produktbeschreibung

This book provides an Integrated IT Performance Management Framework (IPMF-IT) that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. Using a model-centric approach, it demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle. It shows how to align outcomes measures with outputs measures, focusing on the effectiveness and efficiencies of output measures to management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 428
• Erscheinungstermin: 6. Januar 2016
• Englisch
• ISBN-13: 9781498782500
• Artikelnr.: 44870156

Autorenporträt

Kenneth R. Bainey, MBA, Bsc., PMP, P.Mgr., CIM, CCP, is a senior information technology (IT) professional, with 35 years of industry experience, performing leadership roles in performance management and implementation of numerous business application systems in private, public, and academic sectors in Canada and the United States. He has functioned as CIO, senior performance manager, enterprise architect, and IT management consultant at many organizations in both countries, where he implemented various components of this "results-driven performance measurement and accountability framework"-integrated IT performance management (IPMF-IT). He is an author, speaker, and lecturer, and currently owns an IT consulting and research company.