Mats Heide, Charlotte Simonsson

Internal Crisis Communication (eBook, ePUB)

Crisis Awareness, Leadership and Coworkership

• Format: ePub

Produktbeschreibung

This book provides a complete, holistic guide for managers to help them manage and contain crises. The methods are invaluable for communication professionals, security officers, crisis managers, and students or researchers interested in crisis and risk management.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 166
• Erscheinungstermin: 6. Juni 2019
• Englisch
• ISBN-13: 9780429756818
• Artikelnr.: 56935992

Autorenporträt

Mats Heide is professor in strategic communication at Lund University. He is coauthor of Strategic Communication (with Jesper Falkheimer, Routledge 2018) and co-editor of Strategic Communication, Social Media and Democracy (Routledge 2016). Heide has published 12 books in Swedish on internal communication, crisis communication and strategic communication.

Charlotte Simonsson is senior lecturer in strategic communication at Lund University. She is former head of the Department of Strategic Communication at Lund University and has a career as a communication consultant. Simonsson has published several books in Swedish on internal communication, leadership and organizational communication.

Inhaltsangabe

About the authors
Foreword
Introduction
Large focus on the external perspective
The important internal perspective
Something exceptional or integrated into development? Case organization
Target group for the book
Chapters of the book
1 Crises and communication
Crises
Organizations and crises
Crisis management
Overconfidence in crisis plans
Phases of a crisis and previous research in crisis communication
2 Perspectives on crises and crisis communication
Perspectives in research
Approaches in practice
3 Internal crisis communication
What is internal crisis communication? Previous research on internal crisis communication-an overview The employees-a special and important actor
The goals of internal crisis communication
Different phases require different types of internal communication
4 Leaders and coworkers-perspectives and roles
Divided research
Sensemaking through framing
The importance of the coworkers
5 Anticipation-the art of looking for weak signals
Everyone makes mistakes
Mistakes at the hospital and error management
What does the research say? The normal accident theory (NAT)
The HRO theory
Organizational silence and upward negative information
The great importance of leadership
6 Resilience-the art of managing crises and learning
Resilience
Organizational resilience
Crises and organizational learning
7 What can we learn
and how? Crisis communication-a research field in flux
Both-thinking
Lessons about internal communication before
during and after the crisis
8 A note on methodology
References
Index