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This ebook aims to contribute to the service management literature and management practice in several important areas. The themes addressed in the articles in this issue include: 1) IoT-driven service business models, 2) IoT-enabled service network orchestration, 3) the special role of information in the IoT services business, and 4) the changes driven by IoT in firms' capability requirements. Most of the articles gather their empirical evidence from large organizations providing manufacturing solutions and industrial services. One article also complements the incumbent perspective with data from high-growth software companies.
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