Tom Taormina

Is Quality Just a Word We Use? (eBook, ePUB)

The Evolution from Managing Quality to Championing Organizational Excellence

• Format: ePub

Produktbeschreibung

Quality management systems are essential for businesses to meet customer needs, ranging from product control to enterprise-wide process management. Effective management can elevate organizations to brand domination. This book equips quality experts with skills to champion business excellence and risk avoidance.

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Produktdetails

• Verlag: Taylor & Francis
• Erscheinungstermin: 3. Dezember 2024
• Englisch
• ISBN-13: 9781040223444
• Artikelnr.: 72274456

Autorenporträt

With a perspective cultivated from having worked with more than 700 companies in his 50+ year career, Tom Taormina brings a unique talent for precision problem diagnosis, strategic thinking, and effective written and verbal communication skills to his work as a quality consultant, trainer, expert witness, and liability avoidance expert. Tom was a member of the team at Mission Control in Houston during the Apollo 13 disaster and recovery. His experiences during his 14 years at NASA formed the foundation for his ability to rapidly analyze problems and diagnose solutions.

Inhaltsangabe

Section 1: Our History to Date. 1. The Way It Was. 2. The Way It Is. 3. The
Way It Must Be. Section 2: Organizational Pathology. 4. Organizational
Evolution. 5. The Pathological Organization. 6. From Defects to Tort. 7.
Living the Five Stages of Grief. Section 3: The Limitations of Risk
Management. 8. Risk Management. Section 4: The Limitations of Process
Management. 9. Process Management. Section 5: The Paradigm Shift. 10. A
Moment of Clarity. 11. Case Studies. 12. The Plaintiff's Stories. 13.
Flying the Mission. Section 6: Risk Avoidance. 14. The Evolution to Risk
Avoidance. Section 7: Process Excellence. 15. The Evolution to Process
Excellence. Section 8: The Genesis of The New Quality Professions. 16. The
New Quality Professions. Appendix A. The Quality Masters' Program. Appendix
B. Terms and Definitions. Appendix C. Strategic Thinking and Situational
Awareness. Appendix D. Forensic Investigation Handbook. Appendix E.
Forensic Investigation Checklist for ISO 9001:2015. Appendix F. BMS
9001:2024. Appendix G. Quality as a Profit Center. Appendix H. The Risk
Avoidance Handbook. Appendix I. Conducting Competence Assessments.