This time we are talking about applying the Theory of Constraints not in an industrial enterprise, but in a retail company. Hannah's Shop, a small family-owned retail chain, is experiencing significant operational difficulties. The manager of one of the stores of the chain, Paul White, is trying his best to make it prosperous. Solving the sudden problems of his point of sale will lead to improvements throughout the company. But before that happens, White will have to work hard and resolve many conflicts related to the need for change.
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