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ISO/IEC 20000-1:2011 - A Pocket Guide (eBook, PDF)

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: it promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations; it supports ISO 20000 training and certification; it is a quick reference to the core content of ISO 20000, for practitioners. ISO 20000: A Pocket Guideÿ¿ is ideal for a broad range of practitioners, trainers and students, who ...

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