Editorial Board

IT Service Management - Global Best Practices, Volume 1 (eBook, PDF)

• Format: PDF

Produktdetails

• Verlag: Van Haren Publishing
• Seitenzahl: 662
• Erscheinungstermin: 22. April 2008
• Englisch
• ISBN-13: 9789087531980
• Artikelnr.: 38523654

Inhaltsangabe

1. Trends, visions and analysis of ITSM market
2. Governance
Including: IT governance, Business-IT alignment, ; Strategic Regulatory
Management; Business value of IT; Chain Management
3. Demand & Portfolio Management and Sourcing
Including: Service Portfolio practice, Demand on demand; demand & IT
Performance Management
4. Awareness & implementation
Including: Simulations; The ABC of ICT; The learning organization & ITIL
5. Organization
Including: Team model (MOF); Process & Line management, Roles
6. Modeling
Including: Process design; Functions and Processes; Implementation Model
7. Processes
Including: Configuration Management; Service Knowledge Management Request
Fulfilment, Change, Release and Project Management,; Service Catalog
Management
8. Standards & frameworks
Including: ISO/IEC 20000; ASL; ITIL; service architecture
9. Metrics
Including: Implementing Metrics; benchmarking, selecting metrics, Six Sigma