Gerard Blokdijk

IT Service Management - Simple Steps to Win, Insights and Opportunities for Maxing Out Success (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The one-stop-source powering IT Service Management success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead.

Based on extensive research, this lays out the thinking of the most successful IT Service Management knowledge experts, those who are adept at continually innovating and seeing opportunities.

This is the first place to go for IT Service Management innovation - INCLUDED are numerous real-world IT Service Management blueprints, presentations and templates ready for you to access and use.

Also, if you are looking for answers to one or more of these questions then THIS is the title for you:

What do enterprises really want from IT service management (ITSM)? What are the best practices in knowledge management for IT Service management (ITSM)? What is the size of the it service management market in the us? IT Service Management (ITSM): What companies supply IT to commercial banks? IT Service Management (ITSM): How to overcome the resistance to document the IT infrastructure in an organization? IT Service Management (ITSM): What are the deal breakers for ISO20000 certification? Do companies like Apple, Google, Facebook, Twitter use the ITIL (IT Service Management) process framework for IT operations? What are the key differences between ITAM (IT asset management) and ITSM (IT service management)? IT Service Management (ITSM): What are your ways to fix the Shadow IT phenomenon ? Do you think they are effective? ...and much more...

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, D ausgeliefert werden.

Produktdetails

• Verlag: Emereo Publishing
• Seitenzahl: 122
• Erscheinungstermin: 27. September 2015
• Englisch
• ISBN-13: 9781488847097
• Artikelnr.: 43989921

Autorenporträt

Gerard Blokdijk is the author of 300 books that have been bestsellers around the world. He writes about Service, Management and Information Technology. You might be familiar with his books on IT Service Management. In addition to his writing and speaking at conferences and business events around the world, Gerard founded and ran several companies, ranging from tech to education, of which The Art of Service has been a leader in its field since 2000. Learn more about Gerard at http://store.theartofservice.com