Claire Agutter

ITIL(R) 4 High-velocity IT (HVIT) (eBook, PDF)

Your companion to the ITIL 4 Managing Professional HVIT certification

• Format: PDF

Produktbeschreibung

ITIL(R) 4 High-velocity ITIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on digital transformation programs.High-velocity IT is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at professionals who are working in fast-paced environments, including adapting service management to work with Lean, Agile and DevOps.The majority of this book is based on the official AXELOSITIL: High-velocity ITpublication and the associated High-velocity IT Managing Professional syllabus. It provides students with the information they need to pass the High-velocity IT exam, and help them become a successful practitioner.Suitable for existing ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.The guide focuses on:Digital product lifecycle and the ITIL operating model;High-velocity key behaviours;Principles, models and concepts;Ensuring:Valuable investments;Fast development;Resilient operations;Assured conformance; andExam preparation.A useful tool throughout your careerIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.The essential link between your ITIL qualification and the real world - buy this book today!ITILis a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.Part of Claire Agutter's ITIL 4 Series. For more information about the other books in the series, visit:www.itgovernancepublishing.co.uk/author/claire-agutter.

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Produktdetails

• Verlag: IT Governance Publishing
• Seitenzahl: 287
• Erscheinungstermin: 18. November 2021
• Englisch
• ISBN-13: 9781787782969
• Artikelnr.: 66286141

Autorenporträt

Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM¿, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM¿) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM¿) Professional Body of Knowledge (BoK), Second edition.