Law firms of all sizes should calculate and track indicators of their performance and health. The most successful firms use these indicators to assist in making important business-like decisions, in motivating and aligning behavior, and in adjusting to the new realities. Indicators should meet the following three criteria to qualify as a KPI for your firm: 1.It must reflect the firm's strategy and goals; 2.It must be key to the firm's success; and 3.It must be quantifiable Your firm's strategic focus will impact its selection of KPI.
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