This book explores the ways in which professional groups develop specific interactional procedures for conducting and representing their activities, all of which contribute to a distinctive collaborative identity. It highlights the drawbacks as well as the advantages of collaborative talk, pointing to ways of improving professional performance.
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'The writing style is clear and accessible. Concepts are carefully explained and the transcripts are readable and illuminating. I would highly recommend this book to researchers and postgraduate students, and trainers and managers, who are interested in talk and collaboration at work.' - Janet Maybin, Applied Linguistics