James William Martin

Lean Six Sigma for the Office (eBook, PDF)

Integrating Customer Experience for Enhanced Productivity

• Format: PDF

Produktbeschreibung

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 372
• Erscheinungstermin: 22. März 2021
• Englisch
• ISBN-13: 9781000356809
• Artikelnr.: 61101419

Autorenporträt

James William Martin is a Lean Six Sigma consultant and Master Black

Belt for 25 years and has trained and mentored several thousand executives,

champions, Black Belts, and Green Belts in process improvement methods

including manufacturing, services, and supply chain applications. He

led successful Lean Six Sigma assessments across Japan, China, Korea,

Singapore, Malaysia, Th ailand, Australia, North America, and Europe. Th is

work included organizations in hardware, soft ware, computer security,

retail sales, banking, insurance, fi nancial services, measurement systems,

automotive, electronics, aerospace component manufacturing, electronic

manufacturing, controls, building products, industrial equipment, and

consumer products. He served as an instructor at the Providence College

Graduate School of Business for 20 years. He holds an MS in Mechanical

Engineering, Northeastern University; an MBA, Providence College; a BS,

Industrial Engineering, University of Rhode Island; several patents; and he

has written numerous articles on process improvement.

Inhaltsangabe

Contents
Introduction
.........................................................................................
xiii
About the Author
..............................................................................
xxvii
STEP 1 Align Improvement Opportunities
Chapter 1 Strategy Alignment
............................................................. 3
Chapter 2 Project Identification
....................................................... 51
Chapter 3 Lean Six Sigma Basics
...................................................... 83
STEP 2 Plan and Conduct the Rapid Improvement Event
Chapter 4 Rapid Improvement Events
............................................ 135
Chapter 5 Data Collection and Analysis
........................................ 167
Chapter 6 Process Improvement
..................................................... 225
STEP 3 Implementing Solutions
Chapter 7 Building a Case for Change
........................................... 259
Chapter 8 Implementing Solutions
................................................. 277
Chapter 9 Organizational Change
.................................................. 303
Index
....................................................................................................
339