Lean Six Sigma in Service (eBook, PDF)

Applications and Case Studies
Redaktion: Furterer, Sandra L.

• Format: PDF

Produktbeschreibung

Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem-solving approach and how it can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 468
• Erscheinungstermin: 19. April 2016
• Englisch
• ISBN-13: 9781420079104
• Artikelnr.: 57533762

Autorenporträt

Sandra L. Furterer

Inhaltsangabe

Instructional Strategies for Using This Book. Lean Six Sigma Roadmap
Overview, Design for Six Sigma Roadmap Overview, Sunshine High School
Discipline Process Improvement - A Lean Six Sigma Case Study. Financial
Services Improvement in a City Government - A Lean Six Sigma Case Study.
Industrial Distribution and Logistics (IDIS) Program Recruiting Process
Design - A Lean Six Sigma Case Study, CECS Inventory and Asset Management
Process Improvement - A Lean Six Sigma Case Study. High School Advanced
Placement Open Access Process Assessment - A Lean Six Sigma Case Study.
Project Charter Review Process Design - A Design for Six Sigma Case Study.
Assessing Lean Six Sigma Project Success: A Case Study Applying A Lean Six
Sigma Post Project Assessment Strategy. The Future and Challenge of Lean
Six Sigma.