In response, papers written by leading professionals worldwide followed these broad themes:
- theoretical approaches to the evaluation of the new services, with an emphasis on qualitative methods
- the user experience: what do we know about the users of these services?
- assessment of the usability, including the accessibility, of the services
- measuring the outcomes and impact.
Readership: These state-of-the-art papers will enable library managers and information professionals in all sectors to keep abreast of the latest developments in this vital area. The book will also assist educational specialists and course developers in increasing their understanding of the role and importance of information in the learning process.
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