Library Services for Online Patrons (eBook, PDF)
A Manual for Facilitating Access, Learning, and Engagement
Redaktion: Pitts, Joelle E.; Wathen, Adam; Coleman, Jason M.; Bonella, Laura
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Library Services for Online Patrons (eBook, PDF)
A Manual for Facilitating Access, Learning, and Engagement
Redaktion: Pitts, Joelle E.; Wathen, Adam; Coleman, Jason M.; Bonella, Laura
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This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.
Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services…mehr
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Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services remotely.
Library Services for Online Patrons reaches out to patrons who are not-or not always-located on campus or who seldom-if ever-visit libraries' physical facilities and who may not be aware of or able to equitably use library services. The authors focus on ways to organize library resources using principles of design and to cater library services to the specific needs of online students, faculty, and community members. They also address how to effectively target marketing to the online population and how to collaborate with campus and community stakeholders who work directly with them.
- Produktdetails
- Verlag: Bloomsbury Publishing Inc
- Seitenzahl: 212
- Altersempfehlung: ab 7 Jahre
- Erscheinungstermin: 16. Oktober 2019
- Englisch
- ISBN-13: 9781440859533
- Artikelnr.: 68184157
- Verlag: Bloomsbury Publishing Inc
- Seitenzahl: 212
- Altersempfehlung: ab 7 Jahre
- Erscheinungstermin: 16. Oktober 2019
- Englisch
- ISBN-13: 9781440859533
- Artikelnr.: 68184157
- Herstellerkennzeichnung Die Herstellerinformationen sind derzeit nicht verfügbar.
Introduction Guiding Documents Read the Standards! Strategic Plans Know the
Accreditation Requirements for Your Institution Who Are You? Understand
Your Position Get to Know Your Department and Colleagues Take Stock of Your
Own Skillset Policies and Procedures Learn the Policies: Library and
Institution Stakeholders and Partners What Data Is Already Available to
You? CASE STUDY: Developing a Needs Assessment Survey for Online Users Get
to Know Your Instructors CASE STUDY: Assessing Faculty Use of Library
Services and Resources in the Learning Management System Marketing The
Curriculum Program Goals Information Literacy Instruction Collections and
Resources Tools and Technology Conclusion Chapter Two Learn about Your
Patrons and Set Goals to Serve Them Joelle E. Pitts Introduction Learn
about Your Patrons User-Centeredness Needs Analysis Evidence-Based Decision
Making Setting Goals to Serve Online Patrons SMART Goals Technical
Considerations Short-Term versus Long-Term Goals for Online Patrons CASE
STUDY: The One UWI Library Conclusion Chapter Three Inclusive Design
Joelle E. Pitts Introduction Principles of Universal Design Universal
Design for Online Library Patrons Standards and Checklists Universal Design
for Learning CASE STUDY: Practical Techniques for Teaching Online in a
UDL-Friendly Way The UD Paradox Inclusive Practices CASE STUDY: Using
Microsoft Office's Accessibility Checker One Size Doesn't Fit All Chapter
Four Reference for Online Patrons Jason M. Coleman Introduction Guiding
Principles American Library Association Guidelines Best Practices Building
Your Service Portfolio CASE STUDY: Virtual Consultations Connecting Patrons
to Reference Personnel CASE STUDY: A Model for Engaging Students with
Online Research Consultations Embedding Help at the Point of Need CASE
STUDY: Bringing the Library to the Students with LibGuides LTI Integration
CASE STUDY: Supporting Online Users with a Frequently Asked Questions
Knowledge Base Champion Your Services and Your Employees Chapter Five
Instruction for Online Patrons Natalie Haber Introduction Instructional
Design Learning Outcomes and Backward Design ADDIE CASE STUDY: Developing
Synchronous Library Instruction for Online Nursing Courses Doing Good
Assessment Assessment Techniques in the Online Environment Assessment
Planning Finding Lesson Plans and Learning Objects CASE STUDY: A
Collaborative Model for Online Instructional Design Scaffolding Online
Library Instruction Strategies for Scaffolding CASE STUDY: Personal
Librarians for Online Learners Some Tips for Designing Content Graphic
Design and Text Chunking Active Learning and Motivation CASE STUDY:
Engaging Students during Synchronous Library Instruction Best Practices for
Creating Videos Some Tools to Consider Screencasting Animated Tutorials
Interactive Tutorials CASE STUDY: Creating Free Online Branching Games with
PowerPoint Skills Technological Considerations Conclusion Chapter Six
Embedded Librarianship Elaine Sullo Introduction What Is Embedded
Librarianship? Models of Embedded Librarianship Time Commitment The
Practicalities of Providing Embedded Librarian Services CASE STUDY: A Model
of Integrated Learning Impact on Student Learning Conclusion Chapter Seven
Relationship Building Karla Aleman Introduction Reasons for Building
Relationships Mission, Vision, and Goals User Experience Connecting with
Partners Possible Associates CASE STUDY: A Train-the-Trainer Course for
Faculty Instructors Approaching a Potential Partner CASE STUDY: "Wait,
There's a Distance Learning Librarian?" Planning a Partnership CASE STUDY:
We're All Better Together: Cross-Campus Collaborations to Support Online
Students Goals and Relationship Types CASE STUDY: Teaming Up to Support
Online Patrons Formalizing the Partnership Conclusion Marks of a Good
Relationship Chapter Eight Marketing Services for Online Users Laura
Bonella Introduction Assess Availability Determine Baseline Knowledge
Creating a Survey CASE STUDY: Surveying Our Distance Users Acting on Survey
Results Creating New Marketing Materials Distributing Marketing Materials
Creating New Services Assessing Marketing CASE STUDY: It's What Happens
after Failure That Counts Be Persistent Chapter Nine Advocating for Your
Online Users Laura Bonella Introduction Planning for Change Access to
Electronic Collections Licensing Connecting CASE STUDY: Providing Technical
Support to Online Patrons Discoverability Access to Physical Collections
Delivering Electronically Delivering Physically CASE STUDY: Service
Excellence: Free Return Shipping for All Patrons Who Are Off Campus Access
to Services Reference and Research Consultation Services Instruction
Programs Marketing and Outreach Sustaining Success Continuously Explore
User Needs Keep Up with Online Technology Chapter Ten Online Access to
Public Library Services Adam Wathen Discovery Content Programming and
Outreach Conclusion Appendix: Additional Resources Glossary References
About the Editors and Contributors Index
Introduction Guiding Documents Read the Standards! Strategic Plans Know the
Accreditation Requirements for Your Institution Who Are You? Understand
Your Position Get to Know Your Department and Colleagues Take Stock of Your
Own Skillset Policies and Procedures Learn the Policies: Library and
Institution Stakeholders and Partners What Data Is Already Available to
You? CASE STUDY: Developing a Needs Assessment Survey for Online Users Get
to Know Your Instructors CASE STUDY: Assessing Faculty Use of Library
Services and Resources in the Learning Management System Marketing The
Curriculum Program Goals Information Literacy Instruction Collections and
Resources Tools and Technology Conclusion Chapter Two Learn about Your
Patrons and Set Goals to Serve Them Joelle E. Pitts Introduction Learn
about Your Patrons User-Centeredness Needs Analysis Evidence-Based Decision
Making Setting Goals to Serve Online Patrons SMART Goals Technical
Considerations Short-Term versus Long-Term Goals for Online Patrons CASE
STUDY: The One UWI Library Conclusion Chapter Three Inclusive Design
Joelle E. Pitts Introduction Principles of Universal Design Universal
Design for Online Library Patrons Standards and Checklists Universal Design
for Learning CASE STUDY: Practical Techniques for Teaching Online in a
UDL-Friendly Way The UD Paradox Inclusive Practices CASE STUDY: Using
Microsoft Office's Accessibility Checker One Size Doesn't Fit All Chapter
Four Reference for Online Patrons Jason M. Coleman Introduction Guiding
Principles American Library Association Guidelines Best Practices Building
Your Service Portfolio CASE STUDY: Virtual Consultations Connecting Patrons
to Reference Personnel CASE STUDY: A Model for Engaging Students with
Online Research Consultations Embedding Help at the Point of Need CASE
STUDY: Bringing the Library to the Students with LibGuides LTI Integration
CASE STUDY: Supporting Online Users with a Frequently Asked Questions
Knowledge Base Champion Your Services and Your Employees Chapter Five
Instruction for Online Patrons Natalie Haber Introduction Instructional
Design Learning Outcomes and Backward Design ADDIE CASE STUDY: Developing
Synchronous Library Instruction for Online Nursing Courses Doing Good
Assessment Assessment Techniques in the Online Environment Assessment
Planning Finding Lesson Plans and Learning Objects CASE STUDY: A
Collaborative Model for Online Instructional Design Scaffolding Online
Library Instruction Strategies for Scaffolding CASE STUDY: Personal
Librarians for Online Learners Some Tips for Designing Content Graphic
Design and Text Chunking Active Learning and Motivation CASE STUDY:
Engaging Students during Synchronous Library Instruction Best Practices for
Creating Videos Some Tools to Consider Screencasting Animated Tutorials
Interactive Tutorials CASE STUDY: Creating Free Online Branching Games with
PowerPoint Skills Technological Considerations Conclusion Chapter Six
Embedded Librarianship Elaine Sullo Introduction What Is Embedded
Librarianship? Models of Embedded Librarianship Time Commitment The
Practicalities of Providing Embedded Librarian Services CASE STUDY: A Model
of Integrated Learning Impact on Student Learning Conclusion Chapter Seven
Relationship Building Karla Aleman Introduction Reasons for Building
Relationships Mission, Vision, and Goals User Experience Connecting with
Partners Possible Associates CASE STUDY: A Train-the-Trainer Course for
Faculty Instructors Approaching a Potential Partner CASE STUDY: "Wait,
There's a Distance Learning Librarian?" Planning a Partnership CASE STUDY:
We're All Better Together: Cross-Campus Collaborations to Support Online
Students Goals and Relationship Types CASE STUDY: Teaming Up to Support
Online Patrons Formalizing the Partnership Conclusion Marks of a Good
Relationship Chapter Eight Marketing Services for Online Users Laura
Bonella Introduction Assess Availability Determine Baseline Knowledge
Creating a Survey CASE STUDY: Surveying Our Distance Users Acting on Survey
Results Creating New Marketing Materials Distributing Marketing Materials
Creating New Services Assessing Marketing CASE STUDY: It's What Happens
after Failure That Counts Be Persistent Chapter Nine Advocating for Your
Online Users Laura Bonella Introduction Planning for Change Access to
Electronic Collections Licensing Connecting CASE STUDY: Providing Technical
Support to Online Patrons Discoverability Access to Physical Collections
Delivering Electronically Delivering Physically CASE STUDY: Service
Excellence: Free Return Shipping for All Patrons Who Are Off Campus Access
to Services Reference and Research Consultation Services Instruction
Programs Marketing and Outreach Sustaining Success Continuously Explore
User Needs Keep Up with Online Technology Chapter Ten Online Access to
Public Library Services Adam Wathen Discovery Content Programming and
Outreach Conclusion Appendix: Additional Resources Glossary References
About the Editors and Contributors Index