Ximena Vengoechea

Listen Like You Mean It (eBook, ePUB)

Reclaiming the Lost Art of True Connection

• Format: ePub

Produktbeschreibung

Hear me out. Does this sound like you? You end a team meeting and can't recall a single thing that was said. You leave a conversation with a friend feeling disconnected and unfulfilled. You think you and your boss are on the same page, only to find out you haven't been meeting expectations. Fortunately, listening, like any communication skill, can be improved--and Ximena Vengoechea can show you how. As a user researcher, she has spent the past six years facilitating hundreds of conversations at LinkedIn, Twitter, and Pinterest. It's her job to uncover the truth behind how people use--and really think about--her company's products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including: • How to quickly build rapport with strangers • Which questions help people unlock what they need to say • When it's time to throw out the script entirely • How to recover from listener's drain Drawing from her own research sessions, as well as stories and interviews with marriage counselors, life coaches, filmmakers, podcast hosts, and other real-life listening experts, Vengoechea shows us how to better listen so that we can all feel heard, connected, and understood in a world that keeps turning up the volume.

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Produktdetails

• Verlag: Penguin Publishing Group
• Seitenzahl: 336
• Erscheinungstermin: 30. März 2021
• Englisch
• ISBN-13: 9780593087060
• Artikelnr.: 59817316

Autorenporträt

Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington Post, Newsweek, Fast Company, and on The Muse. An experienced manager, she previously workedat Pinterest, LinkedIn, and Twitter. She currently lives in San Francisco with her family. Find out more at ximenavengoechea.com.

Rezensionen

This is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing Seth Godin, author of The Practice