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  • Format: ePub

This new edition of Managing Complexity in the Public Services argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches like the New Public Managerialism (NPM). As a result overly rigid approaches to performance management and strategic management can be highly dysfunctional in the public context. This book develops a number of pragmatic management practices developed in action research that will be of high use to both academics and practitioners and helps detail how complexity theory can be applied in practice

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Produktbeschreibung
This new edition of Managing Complexity in the Public Services argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches like the New Public Managerialism (NPM). As a result overly rigid approaches to performance management and strategic management can be highly dysfunctional in the public context. This book develops a number of pragmatic management practices developed in action research that will be of high use to both academics and practitioners and helps detail how complexity theory can be applied in practice


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Autorenporträt
Philip Haynes is Professor in Public Policy and Head of School of Applied Social Science at Brighton University, UK. He is the author of Public Policy Beyond the Financial Crisis: An International Comparative Study, 2012, Routledge and has published extensively in journals such as Public Management Review and International Journal of Public Administration and Social Policy and Administration