W. Timothy Coombs, Sherry J. Holladay

Managing Corporate Social Responsibility (eBook, ePUB)

A Communication Approach

• Format: ePub

Produktbeschreibung

Managing Corporate Social Responsibility offers a strategic, communication-centred approach to integrating CSR into organizations. Drawing from a variety of disciplines and written in a highly accessible style, the book guides readers in a focused progression providing the key points they need to successfully navigate the benefits and implications of managing CSR. * Chapters are organized around a process model for CSR that outlines steps for researching, developing, implementing, and evaluating CSR initiatives * Emphasizes stakeholder engagement as a foundation throughout the CSR Process Model * Discusses ways to maximize the use of social media and traditional media throughout the process * Offers international examples drawn from a variety of industries including: The Forest Stewardship Council, Starbucks Coffee, and IKEA. * Draws upon theories grounded in various disciplines, including public relations, marketing, media, communication, and business

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Produktdetails

• Verlag: John Wiley & Sons
• Erscheinungstermin: 7. September 2011
• Englisch
• ISBN-13: 9781118106662
• Artikelnr.: 37482687

Autorenporträt

W. TIMOTHY COOMBS is a Professor in the Nicholson School of Communication at the University of Central Florida in Orlando. He is author of the award-winning Ongoing Crisis Communication (1999), Today's Public Relations (with Robert Heath, 2006), and Code Red in the Boardroom: Crisis Management as Organizational DNA (2006). SHERRY J. HOLLADAY is a Professor in the Nicholson School of Communication at the University of Central Florida in Orlando. Her work has been widely published in several journals. Together, W. Timothy Coombs and Sherry J. Holladay are authors of the award-winning books It';s Not Just PR: Public Relations in Society (Wiley-Blackwell, 2007) and PR Strategy and Application: Managing Influence (Wiley-Blackwell, 2010), and co-editors of The Handbook of Crisis Communication (Wiley-Blackwell, 2010).

Inhaltsangabe

Contents in Detail ix
Acknowledgments xiii
1 Conceptualizing Corporate Social Responsibility 1
2 Strategic CSR 29
3 CSR Scanning and Monitoring 51
4 Formative Research 63
5 Create the CSR Initiative 89
6 Communicate the CSR Initiative 109
7 Evaluation and Feedback 137
8 CSR Issues 153
References 165
Index 177