Institute of Leadership & Management

Managing Customer Service (eBook, PDF)

• Format: PDF

Produktbeschreibung

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, HR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 120
• Erscheinungstermin: 17. Juni 2013
• Englisch
• ISBN-13: 9781136385131
• Artikelnr.: 38264730

Autorenporträt

Published for the Institute of Leadership & Management

Inhaltsangabe

Introduction
Chapter 1 Session AAbout customers
Chapter 2 Session BWhat is customer care?
Chapter 3 Session CDelivering customer care
Chapter 4 Performance checks
Chapter 5 Reflect and review