John Townsend

Managing Difficult Participants Pocketbook (eBook, PDF)

2nd Edition

• Format: PDF

Produktbeschreibung

A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."

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Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Management Pocketbooks
• Seitenzahl: 96
• Erscheinungstermin: 1. Januar 2010
• Englisch
• ISBN-13: 9781907078590
• Artikelnr.: 42522579