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This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.
This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.
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Autorenporträt
Charmine E. J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe
Inhaltsangabe
1: Managing Emotions in a Changing Workplace I: Change 2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing 3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger 4: Myths About Emotions During Change II: Conflict/Interpersonal 5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups 6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations 7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood 8: Managing Emotion in Workplace Relationships III: Decision Making 9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect 10: Emotional Intelligence: The Conceptual Issue 11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts 12: Managing Emotions in Decision Making I: Emotional Labor 13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor 14: Emotional Work and Emotional Contagion 15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics 16: Emotional Labor and the Design of Work 17: What Are the Management Tools That Come Out of This?
1: Managing Emotions in a Changing Workplace I: Change 2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing 3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger 4: Myths About Emotions During Change II: Conflict/Interpersonal 5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups 6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations 7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood 8: Managing Emotion in Workplace Relationships III: Decision Making 9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect 10: Emotional Intelligence: The Conceptual Issue 11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts 12: Managing Emotions in Decision Making I: Emotional Labor 13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor 14: Emotional Work and Emotional Contagion 15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics 16: Emotional Labor and the Design of Work 17: What Are the Management Tools That Come Out of This?
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