Neal M. Ashkanasy, Wilfred J. Zerbe, Charmine E. J. Hartel

Managing Emotions in the Workplace (eBook, PDF)

• Format: PDF

Produktbeschreibung

This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 352
• Erscheinungstermin: 16. September 2016
• Englisch
• ISBN-13: 9781315290805
• Artikelnr.: 49335425

Autorenporträt

Charmine E. J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe

Inhaltsangabe

1: Managing Emotions in a Changing Workplace
I: Change
2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger
4: Myths About Emotions During Change
II: Conflict/Interpersonal
5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood
8: Managing Emotion in Workplace Relationships
III: Decision Making
9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
10: Emotional Intelligence: The Conceptual Issue
11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
12: Managing Emotions in Decision Making
I: Emotional Labor
13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor
14: Emotional Work and Emotional Contagion
15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
16: Emotional Labor and the Design of Work
17: What Are the Management Tools That Come Out of This?