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Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage. Six core skills essential to facilitating group processes are presented:^L ^DBL Initiating^L ^DBL Questioning^L…mehr
Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage. Six core skills essential to facilitating group processes are presented:^L ^DBL Initiating^L ^DBL Questioning^L ^DBL Active Listening^L ^DBL Responding^L ^DBL Resolving^L ^DBL Closing/Committing^L Gottlieb discusses the most helpful tools a manager can use for facilitation, including planning, organizing, and directing group processes. Ethical guidelines are provided in conjunction with a discussion of the manager's role in the facilitation process.
MARVIN R. GOTTLIEB is President of The Communication Project, Inc., a consulting firm based in Greenwich, CT./e For more than 20 years as a management development specialist and trainer for consulting, manufacturing, travel, and financial services companies worldwide, Dr. Gottlieb has been at the forefront of computer-based distance learning instructional design. He has also completed a 30-year career as Associate Professor of Communication at Lehman College-CUNY. Among his recent books is Managing the Workplace Survivors (Quorum, 1995, with Lori Conkling).
Inhaltsangabe
Figures and Tables Introduction Groups as a System The Group as a System The Role of Groups in Today's Organizations Group Leadership Strategies Types of Meetings Getting Things Done in Groups Initiating Group Process Questioning to Stimulate and Control Discussion Active Listening Responding and Resolving Closing and Getting Commitment Facilitation Tools Planning Conducting Evaluating Group Performance Nonverbal Behavior in Groups The Ethics of Facilitation Appendix A: Example Agenda for Visioning Meeting Appendix B: Facilitation Planning Kit Appendix C: Problem-Solving Rating Scale Appendix D: IAF Statement of Values and Code of Ethics Bibliography Index
Figures and Tables Introduction Groups as a System The Group as a System The Role of Groups in Today's Organizations Group Leadership Strategies Types of Meetings Getting Things Done in Groups Initiating Group Process Questioning to Stimulate and Control Discussion Active Listening Responding and Resolving Closing and Getting Commitment Facilitation Tools Planning Conducting Evaluating Group Performance Nonverbal Behavior in Groups The Ethics of Facilitation Appendix A: Example Agenda for Visioning Meeting Appendix B: Facilitation Planning Kit Appendix C: Problem-Solving Rating Scale Appendix D: IAF Statement of Values and Code of Ethics Bibliography Index
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