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“Managing Internationalisation” explains the process of internationalising any kind of organisation from a management perspective. Based on the renowned EFQM Excellence Model, all issues with special relevance for international activities are explained and traced back to recent scientific research and good management practise. The book is meant for practitioners and students alike. For a better understanding, extensive illustrations, examples, exercises and recommendations for case studies enrich the text.
“Managing Internationalisation” explains the process of internationalising any kind of organisation from a management perspective. Based on the renowned EFQM Excellence Model, all issues with special relevance for international activities are explained and traced back to recent scientific research and good management practise. The book is meant for practitioners and students alike. For a better understanding, extensive illustrations, examples, exercises and recommendations for case studies enrich the text.
Preface5 Acknowledgements6 Table of Figures13 1 Introduction and Overview Strategic International Management19 1.1 Introduction20 VIPs26 1.2 The Use of Holistic Management Models27 VIPs29 1.3 The Approach of the EFQM Excellence Model30 VIPs38 1.4 Process Model “Managing Internationalisation”38 1.5 Citations & Notes39 2 Key Issue: Developing Cross-Cultural Competence41 2.1 The Importance of Intercultural Understanding for International Business Issues42 2.2 Hofstede’s Framework: Cultures and Organisations44 VIPs45 VIPs59 2.3 The Dilemma Approach of Trompenaars & Hampden-Turner60 2.3.1 A View of Culture Based on Dilemmas60 VIPs61 VIPs71 2.4 Globe Study: More Issues Arising71 VIPs73 2.5 Critical Acclaim73 2.6 Citations & Notes77 3 Leading the Internationalisation Process81 3.1 Good Leadership82 VIPs88 3.2 Developing the Mission, Vision, Values and Ethics89 VIPs92 VIPs96 VIPs101 3.3 Driving Performance and Engaging with External Stakeholders101 3.4 Reinforcing a Culture of Excellence102 3.4.1 Developing an Excellent Organisational Culture102 3.4.2 Promoting and Encouraging Diversity104 VIPs107 3.5 Managing Change107 VIPs111 3.6 Citations & Notes111 4 Defining and Delivering an International Strategy115 4.1 Strategy and the Strategy Management Process116 4.2 Scanning the Environment118 VIPs128 4.3 Analysing Internal Performance129 VIPs135 4.4 Developing the Strategy136 VIPs145 4.5 Communicating and Implementing the Strategy146 4.6 Citations & Notes147 5 Deploying Strategy through People151 5.1 International Human Resource Management152 5.2 Supporting the Strategy through People Plans154 VIPs156 VIPs162 VIPs167 5.3 Developing People and Their Performance167 VIPs170 VIPs177 VIPs184 5.4 Communicating Effectively185 VIPs189 5.5 Recognising People189 VIPs193 Citations & Notes194 6 Managing International Partners and Resources197 6.1 A Broad View on Resources: EFQM Criterion 4198 6.2 Establishing International Partnerships for Mutual Benefit199 VIPs202 VIPs212 6.3 Managing Finance and Governance Processes213 VIPs218 VIPs225 VIPs230 6.4 Managing Knowledge and Information230 VIPs236 6.5 Citations & Notes239 7 Managing Processes and Products Globally243 VIPs250 7.3 Managing Products and Services Based on ISO 9001251 VIPs254 VIPs261 12 Table of Contents 7.4 Citations & Notes264 8 Achieving and Monitoring Balanced Results267 8.1 EFQM Results Criteria268 8.2 Introducing the Balanced Scorecard Concept272 VIPs275 8.3 Monitoring Achievements by Designing Meaningful Dashboards275 VIPs279 8.4 Citations & Notes279 9 Assessing the Organisation’s Management Model281 9.1 Establishing Strategy Reviews for Continuous Improvement282 VIPs284 9.2 Implementing Self-Assessments284 VIPs288 9.2.2 Conducting a Simulated Award Assessment289 VIPs294 9.3 Achieving External Recognition and Winning Excellence Awards295 VIPs298 9.4 Citations & Notes298 References301 List of Abbreviations323 Glossary329 Index359
Preface5 Acknowledgements6 Table of Figures13 1 Introduction and Overview Strategic International Management19 1.1 Introduction20 VIPs26 1.2 The Use of Holistic Management Models27 VIPs29 1.3 The Approach of the EFQM Excellence Model30 VIPs38 1.4 Process Model “Managing Internationalisation”38 1.5 Citations & Notes39 2 Key Issue: Developing Cross-Cultural Competence41 2.1 The Importance of Intercultural Understanding for International Business Issues42 2.2 Hofstede’s Framework: Cultures and Organisations44 VIPs45 VIPs59 2.3 The Dilemma Approach of Trompenaars & Hampden-Turner60 2.3.1 A View of Culture Based on Dilemmas60 VIPs61 VIPs71 2.4 Globe Study: More Issues Arising71 VIPs73 2.5 Critical Acclaim73 2.6 Citations & Notes77 3 Leading the Internationalisation Process81 3.1 Good Leadership82 VIPs88 3.2 Developing the Mission, Vision, Values and Ethics89 VIPs92 VIPs96 VIPs101 3.3 Driving Performance and Engaging with External Stakeholders101 3.4 Reinforcing a Culture of Excellence102 3.4.1 Developing an Excellent Organisational Culture102 3.4.2 Promoting and Encouraging Diversity104 VIPs107 3.5 Managing Change107 VIPs111 3.6 Citations & Notes111 4 Defining and Delivering an International Strategy115 4.1 Strategy and the Strategy Management Process116 4.2 Scanning the Environment118 VIPs128 4.3 Analysing Internal Performance129 VIPs135 4.4 Developing the Strategy136 VIPs145 4.5 Communicating and Implementing the Strategy146 4.6 Citations & Notes147 5 Deploying Strategy through People151 5.1 International Human Resource Management152 5.2 Supporting the Strategy through People Plans154 VIPs156 VIPs162 VIPs167 5.3 Developing People and Their Performance167 VIPs170 VIPs177 VIPs184 5.4 Communicating Effectively185 VIPs189 5.5 Recognising People189 VIPs193 Citations & Notes194 6 Managing International Partners and Resources197 6.1 A Broad View on Resources: EFQM Criterion 4198 6.2 Establishing International Partnerships for Mutual Benefit199 VIPs202 VIPs212 6.3 Managing Finance and Governance Processes213 VIPs218 VIPs225 VIPs230 6.4 Managing Knowledge and Information230 VIPs236 6.5 Citations & Notes239 7 Managing Processes and Products Globally243 VIPs250 7.3 Managing Products and Services Based on ISO 9001251 VIPs254 VIPs261 12 Table of Contents 7.4 Citations & Notes264 8 Achieving and Monitoring Balanced Results267 8.1 EFQM Results Criteria268 8.2 Introducing the Balanced Scorecard Concept272 VIPs275 8.3 Monitoring Achievements by Designing Meaningful Dashboards275 VIPs279 8.4 Citations & Notes279 9 Assessing the Organisation’s Management Model281 9.1 Establishing Strategy Reviews for Continuous Improvement282 VIPs284 9.2 Implementing Self-Assessments284 VIPs288 9.2.2 Conducting a Simulated Award Assessment289 VIPs294 9.3 Achieving External Recognition and Winning Excellence Awards295 VIPs298 9.4 Citations & Notes298 References301 List of Abbreviations323 Glossary329 Index359
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