This key book takes a critical view of the techniques and approaches available for implementing successful performance improvement initiatives, drawing on extensive real-world case studies and the authors' experiences of researching in this area.
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"This is a realistic, rigorous and readable account of the issues organisations face in approaching performance improvement. It sheds new light on the improvement process, and deserves a wide readership among consultants, managers, and researchers."
-- Dr. Steve New, Saïd Business School, University of Oxford
-- Dr. Steve New, Saïd Business School, University of Oxford