Nancy Summers

Managing Social Service Staff for Excellence (eBook, PDF)

Five Keys to Exceptional Supervision

• Format: PDF

Produktbeschreibung

An essential guide for those charged with supervision ofnonclinical staffin programs, agencies, and units within socialservice organizations "As someone who has worked in social service agencies, consultedwith hundreds of them, and who teaches social serviceprofessionals, Ms. Summers knows the issues faced by agenciesfirsthand. From this experience she has compiled a thoughtful andwell-organized text that identifies the principles of effectivesupervision." --Samuel Knapp, EdD Director of Professional Affairs,Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies isincreasingly being performed by paraprofessionals or professionalswith little experience. While there are many books written aboutgiving quality clinical supervision, there is very little onsupervising the least experienced frontline nonclinical andclinical staff to teach and promote positive and effectiveinteraction with clients, and provide staff support and trainingthat elevates quality care, improves job satisfaction, andminimizes staff turnover. Based on author Nancy Summers' many years of working withtroubled social service agencies, Managing Social Service Stafffor Excellence: Five Keys to Exceptional Supervision fills thisneed and offers numerous ideas for securing the best care for thoseserved by social service agencies. Common problems faced by agencies are examined with regard toemployee behavior and wellness, including staff teamwork, how tobuild healthy staff/client relationships, and the identificationand prevention of routine disrespect of clients and their needs.Diagnostic techniques are presented for identifying these problems,as well as remedies and prevention programs that can be put inplace without great expense. Filled with interviews and numerous case examples, ManagingSocial Service Staff for Excellence offers a step-by-stepprocess for: creating good preventive measures to counteractnegative practices that can occur; developing robust commitment andenthusiasm; and getting back on the right track after unfortunateincidents have taken place.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 220
• Erscheinungstermin: 21. Februar 2011
• Englisch
• ISBN-13: 9781118089545
• Artikelnr.: 38233304

Autorenporträt

NANCY SUMMERS is the recent past chair of the Human Services Program at Harrisburg Area Community College¿where, for thirteen years, she oversaw the academic quality of programs on five separate campuses. In addition to teaching, Summers is licensed to practice psychology and is a training consultant for mental health professionals. For many years, she was the director of consultation and education for Dauphin County, Pennsylvania, where she worked to help agencies deliver improved services to clients, create a better working structure, and resolve internal dissension.