Managing to Improve Public Services (eBook, PDF)

Redaktion: Hartley, Jean

• Format: PDF

Produktbeschreibung

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management. The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.

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Produktdetails

• Verlag: Cambridge University Press
• Erscheinungstermin: 20. November 2008
• Englisch
• ISBN-13: 9780511500657
• Artikelnr.: 38216041

Inhaltsangabe

List of figures; List of tables; List of contributors; Preface Robin
Wensley; 1. The agenda for public service improvement Jean Hartley and
Chris Skelcher; Part I. Governance and Accountability: 2. Does governance
perform? Concepts, evidence, causalities and research strategies Chris
Skelcher; 3. Performativity, management and governance Paul M. Collier; 4.
Critical assessment of performance measurement for policy making Michael
Pidd; 5. Priority setting in the public sector: turning economics into a
management process Cam Donaldson, Angela Bate, Craig Mitton, Stuart Peacock
and Danny Ruta; Part II. Performance Metrics: 6. Public service
productivity: new approaches to performance measurement in health sectors
Mary O'Mahony, Philip Stevens and Lucy Stokes; 7. Performance measurement
systems and the criminal justice system: rationales and rationalities
Barbara Townley; 8. Valuing public sector outputs Rachel Baker, Helen
Mason, Cam Donaldson and Michael Jones-Lee; 9. The use of geodemographics
to improve public service delivery Paul A. Longley and Michael Goodchild;
Part III. Managing Innovation and Change: 10. The innovation landscape for
public service organizations Jean Hartley; 11. Innovation type and
organizational performance: an empirical exploration Richard M. Walker and
Fariborz Damanpour; 12. Public service failure and turnaround: towards a
contingency model George Boyne; 13. Orchestrating complex and programmatic
change in the public services Mike Wallace and Michael Fertig; Postscript:
14. Conclusions: current themes and future direction for research Cam
Donaldson, Jean Hartley, Chris Skelcher and Mike Wallace; Index.