Thomas K. Capozzoli, R. Steve McVey

Managing Violence in the Workplace (eBook, PDF)

• Format: PDF

Produktbeschreibung

Violence in the workplace has become a common social phenomenon. Predicting it is challenging and stopping it is very difficult. This work argues that it can be managed, and uses case studies, guidelines, and offers practical suggestions for dealing with this problem.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 152
• Erscheinungstermin: 1. November 2024
• Englisch
• ISBN-13: 9781040293249
• Artikelnr.: 72279115

Autorenporträt

Dr. Thomas K. Capozzoli, R. Steve McVey

Inhaltsangabe

Introduction Chapter 1 Case Examples of Workplace Violence
Violence at Delco Remy
The Chelsea School System
The Standard Gravure Corporation
United States Postal Service Chapter 2 Taxonomy of Workplace Violence
Categories of perpetrators Chapter 3 Causes of Workplace Violence
Threat to job and person
Extended working hours and personality conflicts
Domestic turbulence and character disorders
Research on personality, mental health, behavior Lack of dispute resolution skills
Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies
Typologies of violent people
Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence
Theory X and Y
Employee performance appraisals
Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence
Change interviewing, hiring procedures and testing
Drug screening
Layoff and termination procedures
Addressing personnel problems and discipline
Crisis management plan for violent events
Index