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The tools nonprofits need to measure the impact of their social media Having a social media measurement plan and approach can no longer be an after-thought. It is a requirement of success. As nonprofits refine their social media practice, their boards are expecting reports showing results. As funders provide dollars to support programs that include social media, they too want to see results. This book offers the tools and strategies needed for nonprofits that need reliable and measurable data from their social media efforts. Using these tools will not only improve a nonprofit?s decision making…mehr
The tools nonprofits need to measure the impact of their social media Having a social media measurement plan and approach can no longer be an after-thought. It is a requirement of success. As nonprofits refine their social media practice, their boards are expecting reports showing results. As funders provide dollars to support programs that include social media, they too want to see results. This book offers the tools and strategies needed for nonprofits that need reliable and measurable data from their social media efforts. Using these tools will not only improve a nonprofit?s decision making process but will produce results-driven metrics for staff and stakeholders. * A hands-on resource for nonprofit professionals who must be able to accurately measure the results of their social media ventures * Written by popular nonprofit blogger Beth Kanter and measurement expert Katie Delahaye Paine * Filled with tools, strategies, and illustrative examples that are highly accessible for nonprofit professionals This important resource will give savvy nonprofit professionals the information needed to produce measurable results for their social media.
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Named one of the most influential women in technology by Fast Company and one of BusinessWeek's "Voices of Innovation for Social Media," Beth Kanter is the author of Beth's Blog: How Nonprofits Can Use Social Media; a visiting scholar, The David and Lucile Packard Foundation; and a speaker and trainer. Katie Delahaye Paine is the founder of KDPaine & Partners LLC and publisher of the first blog and the first newsletter for marketing and communications professionals dedicated entirely to measurement and accountability.
Inhaltsangabe
Figures and Tables xi Foreword by Laura Arrillaga-Andreessen xiii Preface: The Queen of Nonprofits Meets the Goddess of Measurement xvii Acknowledgments xxiii The Authors xxvii Part One : Introduction of Concepts 1 One The Secret Sauce for Nonprofits: Networked Strategies + Measurement = Amazing Success 3 Two The Rise of the Networked Nonprofit: A New Paradigm for Nonprofit Success 13 Part Two : Basic Measurement Principles, How-Tos, and Best Practices 27 Three Creating a Data-Informed Culture: How Your Organization Can Embrace the Data and Use What It Can Teach You 29 Four Measurement is Power: How to Take Control of Your Programs and Progress with the Art and Science of Measurement 41 Five Don't Confuse Activity with Results: The Value of Expressing Your Results in Terms of Organizational Goals 59 Six The Ladder of Engagement: How to Measure Engagement and Use It to Improve Relationships with Your Stakeholders 77 Seven How to Turn Your Stakeholders into Fundraisers: Social Fundraising and How Measurement Can Make It More Effective 99 Eight Measurement Tools: How to Choose and Use the Right Tool for the Job 119 Nine Measurement and the Aha! Moment: Using Your Data to Tell Stories, Make Decisions, and Change the World 151 Part Three : Advanced Measurement Concepts and Practices for Networked Nonprofits 171 Ten Measuring What Really Matters: The Importance and Measurement of Relationships 173 Eleven Understanding, Visualizing, and Improving Networks 187 Twelve Infl uence Measurement: How to Determine Your Influence and That of Your Organization, Free Agents, and Nonprofit Champions 203 Thirteen How to Be Naked and Measure It: Transparency is a Networked Nonprofit's Best Friend 221 Fourteen Measuring the Impact of the Crowd 235 Epilogue: With Measurement and Learning, Networked Nonprofits Can Change the World 245 Appendix A: Measuring Relationships and Relationship Research 247 Appendix B: Crawl, Walk, Run, Fly Assessment Tool for Networked Nonprofits 251 Appendix C: Social Media Measurement Checklist 255 Appendix D: A Checklist for Monitoring Services 261 Notes 269 Glossary 281 Resources for Tools, Tutorials, and Assistance 287 Index 289
Figures and Tables xi Foreword by Laura Arrillaga-Andreessen xiii Preface: The Queen of Nonprofits Meets the Goddess of Measurement xvii Acknowledgments xxiii The Authors xxvii Part One : Introduction of Concepts 1 One The Secret Sauce for Nonprofits: Networked Strategies + Measurement = Amazing Success 3 Two The Rise of the Networked Nonprofit: A New Paradigm for Nonprofit Success 13 Part Two : Basic Measurement Principles, How-Tos, and Best Practices 27 Three Creating a Data-Informed Culture: How Your Organization Can Embrace the Data and Use What It Can Teach You 29 Four Measurement is Power: How to Take Control of Your Programs and Progress with the Art and Science of Measurement 41 Five Don't Confuse Activity with Results: The Value of Expressing Your Results in Terms of Organizational Goals 59 Six The Ladder of Engagement: How to Measure Engagement and Use It to Improve Relationships with Your Stakeholders 77 Seven How to Turn Your Stakeholders into Fundraisers: Social Fundraising and How Measurement Can Make It More Effective 99 Eight Measurement Tools: How to Choose and Use the Right Tool for the Job 119 Nine Measurement and the Aha! Moment: Using Your Data to Tell Stories, Make Decisions, and Change the World 151 Part Three : Advanced Measurement Concepts and Practices for Networked Nonprofits 171 Ten Measuring What Really Matters: The Importance and Measurement of Relationships 173 Eleven Understanding, Visualizing, and Improving Networks 187 Twelve Infl uence Measurement: How to Determine Your Influence and That of Your Organization, Free Agents, and Nonprofit Champions 203 Thirteen How to Be Naked and Measure It: Transparency is a Networked Nonprofit's Best Friend 221 Fourteen Measuring the Impact of the Crowd 235 Epilogue: With Measurement and Learning, Networked Nonprofits Can Change the World 245 Appendix A: Measuring Relationships and Relationship Research 247 Appendix B: Crawl, Walk, Run, Fly Assessment Tool for Networked Nonprofits 251 Appendix C: Social Media Measurement Checklist 255 Appendix D: A Checklist for Monitoring Services 261 Notes 269 Glossary 281 Resources for Tools, Tutorials, and Assistance 287 Index 289
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