Tony Whatling

Mediation Skills and Strategies (eBook, ePUB)

A Practical Guide

• Format: ePub

Produktbeschreibung

Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work.

Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses.

This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.

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Produktdetails

• Verlag: Jessica Kingsley Publishers
• Seitenzahl: 176
• Erscheinungstermin: 15. April 2012
• Englisch
• ISBN-13: 9780857006271
• Artikelnr.: 38239256

Autorenporträt

Tony Whatling has over twenty-five years' experience of mediation practice and has trained hundreds of mediators in Family, Community, Health Care Complaints, Victim Offender and Workplace Mediation. He has published widely on the subject of mediation, has presented papers and workshops at international conferences and is a professional practice consultant to a number of mediation services. He has designed and delivered training to over 1,000 Muslim mediators in the UK, Pakistan, India, USA, Canada, Kenya, Uganda, Tanzania, Portugal, Syria and Afghanistan.

Inhaltsangabe

Introduction. 1. Mediation, Alternative Dispute Resolution and some
essential principles defined. 2. Listening skills. 3. Questioning skills.
4. Providing a mirror to the client. 5. Some more advanced level
strategies. 6. Managing high conflict and emotion. 7. Responding to
difficult questions and behaviour. References. Index.