1. Revamp Triage.
2. Close the Waiting Room.
3. Redefine Nurse-to-Patient Ratios.
4. Use Chairs and Exam Tables, Not Stretchers.
5. Change Scheduling to Meet Patient Needs More Efficiently.
6. Give MDs Responsibility for Flow and Hire Patient Navigators.
7. Use Real-Time Data and Adopt a Full Capacity Protocol.
8. Expect Resistance and Prepare for It.
9. Build on Solid Leadership Principles.
10. Get Political.
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