Kevin J. Duggan, Tim Healey

Operational Excellence in Your Office (eBook, ePUB)

A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques

• Format: ePub

Produktbeschreibung

This book presents nine guidelines for creating flow in any office environment. Each chapter describes one guideline using text, illustrations, and practical examples to provide an understanding of why creating flow in the office is essential and how to achieve it.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 289
• Erscheinungstermin: 24. Februar 2016
• Englisch
• ISBN-13: 9781315360737
• Artikelnr.: 55339528

Autorenporträt

Kevin J. Duggan has more than 30 years of experience applying advanced Lean techniques to achieve Operational Excellence. He is the author of three books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth (McGraw-Hill, 2011), Creating Mixed Model Value Streams (Productivity Press, 2002), and The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes (The Institute for Operational Excellence, 2009).

A recognized authority on Operational Excellence, Duggan has contributed to publications such as Industry Week, Aviation Week, Food Engineering, Flow Control, Assembly, Lean Management Journal, and Plant Services, and has appeared on CNN and the Fox Business Network. He is a frequent keynote speaker, master of ceremonies, and panelist at both public and private conferences globally, and he also lectures graduate students in colleges throughout the United States.

In 1998, Duggan founded Duggan Associates (North Kingstown, Rhode Island), an international training and advisory firm that assists companies in applying advanced Lean techniques to their manufacturing and office operations through hands-on support and workshops. Since Duggan Associates' inception, he has helped Fortune 50 corporations as well as small businesses with single site operations in the insurance, engineering development, financial services, aerospace, energy, and manufacturing industries.

In 2007, Duggan founded the Institute for Operational Excellence (also in North Kingstown), the leading educational center on Operational Excellence, which provides resources, such as workshops, online training, how-to articles, and books to a global community of members.

Inhaltsangabe

Introduction
About the Authors
Acknowledgments
How to Use This Book
Part One: Getting Started
Chapter One: Operational Excellence in the Office
Chapter Two: The Key Function of Any Office
Chapter Three: Value Stream Design for the Office
Chapter Four: Determine Service Families
Chapter Five: Create a Current State Value Stream Map for Each Service Family
Part Two: Applying the Nine Guidelines for Office Flow
Chapter 6: Guideline #1 Takt and Takt Capability
Chapter 7: Guideline #2 Continuous Flow
Chapter 8: Guideline #3 FIFO
Chapter 9: Guideline #4 Workflow Cycles
Chapter 10: Guideline #5 Integration Events
Chapter 11: Guideline #6 Standard Work
Chapter 12: Guideline #7 Single
Point Initialization
Chapter 13: Guideline #8 Pitch
Chapter 14: Guideline #9 Changes in Demand
Chapter 15: Applying the Nine Guidelines: The Acid Test
Part Three: Creating Operational Excellence.