crowding and delays in critical treatment. Shiver and Eitel offer clear, practical approaches that leaders can use to get results.
- Bruce Siegel MD MPH, Director, Center for Health Care Quality, Department of Health Policy
For those physician leaders and hospital administrators who wonder if there are solutions out there for their frustrating overcrowding and flow issues, this book provides a needed introduction to the science of reengineering your health care delivery system. The authors build on decades of experience together with proven models from the literature that will help you move your organization forward, while improving patient and staff satisfaction.
- Christopher MB Fernandes, Professor of Emergency Medicine, University of Western Ontario/Chair, Medical Advisory Committee, London Health Sciences Centre
This is a very practical, idea filled book that should be read by any healthcare professional supervising, dependent upon, working in or "sinking" in one of America's besieged emergency departments. I found myself repeatedly circling, underlining, and writing in the margins throughout the book. In the introduction, Shiver reports that ED's "are not at a tripping point; they are at a breaking point". The "tools" presented in this book can prevent or at least delay your tumble into that seemingly inevitable abyss.
- Robert J. Cates MS, MD, Chairman of Emergency Medicine, Inova Fairfax Hospital
Because the ED is a major gateway to all hospital services, a public health asset, and an economic driver or millstone, Optimizing Emergency Department Throughput is an essential read for all CNEs, COOs and CEOs.
- Lawrence L. White, Jr. MHA, FACHE, Research Assistant Professor, School of Public and Community Health Sciences, University of Montana
