Organizations-what are these entities that have such a strong influence on modern society? What makes them tick? What are our options for changing them? This book explains how organizations function by examining three of their central characteristics: membership, goals, and hierarchies.
Describing organizations metaphorically as "façades," "machines," and "games," the author sheds lights on three important sides-their image, formal side, and informal side-and provides a broad set of tools for better understanding them.
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