The author
Andrea Hartmann-Piraudeau is a conflict expert and managing director of Consensus GmbH. She is a widely respected conflict mediator in companies and organizations and an expert in intercultural and international conflict resolution, dialogue processes and negotiations. She designs and conducts mediation trainings at the Consensus Campus. Andrea Hartmann-Piraudeau studied communication sciences, sociology and linguistics and holds a Master's degree in mediation and a PhD in social sciences. Her research focuses on emotions and cultural differences in (highly escalated) conflicts.
This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.
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