This book looks at the business strategies and aspirations of incumbent paratransit operators in three case cities - Cape Town, Dar es Salaam and Nairobi - as well as their attitudes towards emerging public transport reform projects. International experiences of hybrid system regulation and paratransit business development are reviewed in order to explore policy options. The authors contend that policies recognising paratransit operators, and seeking contextually appropriate complementarity with formalised planned services, will produce greater benefits than policies ignoring their continued existence.
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