- Focus on interprofessional and team communication throughout
- A suite of scenario-based videos supporting key communication skills and concepts, including empathy, challenging behaviours, advocating for a patient and admitting a patient with reflections from both the nurse and patient perspective
- A series of video interviews - exploring diverse cultural backgrounds from the patient and practitioner perspective
- More than 40 Learning Activities to help develop featured skills and concepts
- Research highlights in each chapter covering the most recent research on communication in nursing
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