Casey Hawley

People Skills (eBook, ePUB)

Helpful Guidance on Interacting in Any Situation

• Format: ePub

Produktbeschreibung

People skills, also known as interpersonal skills, are the key to success in work and life. It seems like common sense, but so many people have difficulty grasping and mastering the most effective ways to interact with others, especially in an increasingly digital world. In this book, readers get:

- How-to advice on the foundations of effective communication, including listening, empathy, clarity, conversation skills, and diplomacy.

- Examples of interactions in various work and life situations, including those that went well and those that didn't-with advice to improving outcomes.

- Tips on understanding and maximizing nonverbal communication, such as facial expressions, voice tone, posture, and gestures.

- How to courageously and assertively handle conflict and have difficult conversations, such as bad news, disagreements, apologies, and resignations.

- Tips on profiling the audience, and public speaking to large or small groups.

- Steps for being more influential and persuasive, collaborating effectively with partners, and knowing when to stay silent.

- Dealing with differences, coping with difficult people, and identifying one's own unique gifts and style.

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Produktdetails

• Verlag: Dorling Kindersley Ltd
• Erscheinungstermin: 4. November 2014
• Englisch
• ISBN-13: 9780241887493
• Artikelnr.: 64246695

Autorenporträt

Casey Hawley is CEO of Hawley Training and Communication Consulting, where clients such as the NFL, the Department of the Interior, and Southern Company have hired her to train their employees to improve their communication and people skills. She is also coordinator of undergraduate business communication courses at Georgia State University and the author of numerous books, including 201 Ways to Turn Any Employee into a Star Performer and 100+ Greatest Tactics in Office Politics.