*An overview of theory
*Case studies and practitioner stories from a range of KM initiatives
*Tools and techniques for implementing an effective KM strategy.
Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector
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-- Dr. Mike Marquardt, Professor, George Washington University; Author, Building the Learning Organization
"This is the most definitive work I know of that clearly links knowledge management strategy with enhancements in organization learning. Complete with several first-hand accounts of related case studies, Gorelick and her collaborators make it clear to all who will listen that KM has become a powerful, new social science, not a fleeting technology, and is here to stay!"
-- Mark W. McElroy, President, Knowledge Management Consortium International (KMCI), CEO, Macroinnovation Associaties, LLC
"Most books on KM focus on either practice or theory. This one brings them together using real experience to bridge across know-what, know-how,
know-why and know-when. Regardless of where you are on your KM journey, this book will help you take a next step."
-- Kent Greenes, Chief Knowledge Officer & Sr VP, SAIC