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This book examines governments' successful and unsuccessful uses of performance measurement to improve public services, the social dynamics between managers, professionals and service users that are generated, and the circumstances in which authentic performance can occur. This book was originally published as a special issue of Policy Studies.

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Produktbeschreibung
This book examines governments' successful and unsuccessful uses of performance measurement to improve public services, the social dynamics between managers, professionals and service users that are generated, and the circumstances in which authentic performance can occur. This book was originally published as a special issue of Policy Studies.


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