Wendy Leebov

Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Do you want your employees to communicate with each other in a consistently direct and respectful way?

Communication problems and the need to deliver hard messages plague interactions between employees, physicians and patients. While your employees are caring and intend to work harmoniously with each other, they may not have the necessary skills.

With Practical Assertiveness, you can help your team master and apply tactful, direct, and compassionate communication that will make it more likely that they achieve the results that you and they want.

Written by healthcare communication expert Wendy Leebov Ed.D, Practical Assertiveness is a clear nuts and bolts guide filled with case situations, self-assessment tools, and practice exercises that help learners:

1) Communicate their wants, needs and feelings in a genuine way that shows their caring and altruistic intentions
2) Build harmonious, respectful relationships
3) Reach new heights of self-confidence, contribution and pride in their work

If you are anxious to replace difficult, tension-ridden interactions with direct, respectful exchanges, Practical Assertiveness has the strategies for you!

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Produktdetails

• Verlag: Wendy Leebov, Ed.D.
• Erscheinungstermin: 10. August 2012
• Englisch
• ISBN-13: 9781476009018
• Artikelnr.: 70624435

Autorenporträt

Partner in Language of Caring LLC, Wendy Leebov Ed.D. is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Language of Caring team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies and tools for enhancing the patient, family and employee experience and creating cultures of caring. With 30 + years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed groundbreaking web and video-based blended learning programs--The Language of Caring for Staff and The Language of Caring for Physicians. Her most recent book (with Carla Rotering, MD) is The Language of Caring Guide for Physicians: Communciation Essentials for Patient-Centered Care. Wendy has a doctorate from the Harvard Graduate School of Education and a BA from Oberlin College.