M. Zairi, P. Leonard

Practical Benchmarking: The Complete Guide (eBook, PDF)

A complete guide

• Format: PDF

Produktbeschreibung

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

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Produktdetails

• Verlag: Springer Netherlands
• Seitenzahl: 262
• Erscheinungstermin: 27. Juni 2011
• Englisch
• ISBN-13: 9789401112840
• Artikelnr.: 44059947

Inhaltsangabe

One.- 1 Competing in a modern business environment: what does it mean?.- 2 The total quality movement: where did it start, what does it mean, and how does it affect business organizations?.- 3 Origins of benchmarking and its meaning.- 4 Benchmarking - an all encompassing tool.- 5 Benchmarking - the strategic tool.- 6 Types of benchmarking.- 7 Benchmarking, benchmarking processes.- 8 Data collection approaches.- 9 The translation of benchmarking to business results.- 10 The link between benchmarking and performance measurement.- 11 Choosing partners for effective benchmarking.- Two.- 12 Benchmarking applications.- 13 Critical factors in benchmarking.- 14 How to avoid pitfalls.- 15 Benchmarking in the future.- Three: Who is who in benchmarking?.- 16 Profile of the organizations who have promoted benchmarking.- 17 A review of key publications on benchmarking.- References.

Rezensionen

... highly recommended for both the beginner and the practitioner. - The Benchmark