Aleksander Szlam, Ken Thatcher

Predictive Dialing Fundamentals (eBook, PDF)

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

• Format: PDF

Produktbeschreibung

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, For anyone analyzing, recommending and deploying predictive dialers in outbound call centers, this book explains how they work, how to get the maximum benefit from them in automating telemarketing, customer service and collection calls.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 172
• Erscheinungstermin: 3. Januar 1996
• Englisch
• ISBN-13: 9781482281088
• Artikelnr.: 57589884

Autorenporträt

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Inhaltsangabe

ACKNOWLEDGMENTFOREWORDPREFACE CHAPTER 1.AN OVERVIEW OF PREDICTIVE DIALERS
CHAPTER 2.WHY AND WHERE USE PREDICTIVE DIALERS CHAPTER 3.THE STATE OF
PREDICTIVE DIALING TODAY CHAPTER 4.CASE STUDIES CHAPTER 5.WHAT TO LOOK FOR
WHEN CHOOSING APREDICTIVE DIALER CHAPTER 6.HOWTO BE SUCCESSFUL IN
IMPLEMENTINGA PREDICTIVE DIALER CHAPTER 7.TOMORROW'S CUSTOMER CAREFOCUSED
BUSINESS