Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

Professional Front Office Management (eBook, PDF)

Pearson New International Edition

• Format: PDF

Produktbeschreibung

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.

The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systemsand usually the first point of contact for a hotel guest.

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Produktdetails

• Verlag: Pearson HigherEducation
• Seitenzahl: 656
• Altersempfehlung: ab 18 Jahre
• Erscheinungstermin: 3. Oktober 2013
• Englisch
• ISBN-13: 9781292056050
• Artikelnr.: 41940328

Inhaltsangabe

Glossary
Section 1: The Context of Front Office Operations
 
Chapter 1:  Overview of the Lodging Industry
 
Chapter 2:  Front Office and the Guests: Planning for Quality Service
 
Chapter 3:  Overview of the Front Office Department
 
 
Section 2: Technology Helps Front Office Operations
 
Chapter 4:  The Front Office Property Management System (PMS)
 
Chapter 5:  Managing Forecast Data
 
Chapter 6:  Revenue Management
 
Chapter 7:  Distribution Channel Management
 
Chapter 8:  Management of Data Generating Front Office Sub-Systems
 
 
Section 3: Front Office and the Guest Cycle
 
Chapter 9:  Reservation, Reception and Room Assignment Management
 
Chapter 10:  Front Office and the Guests:  Delivering Quality Service
 
Chapter 11:  Guest Charges, Payments and Check-Out
 
Chapter 12:  Night Audit and Report Management
 
 
Section 4: Special Front Office Concerns
 
Chapter 13:  Front Office:  The Hub of the Hotel