Manuel P. Teodoro

Profits of Distrust (eBook, PDF)

Citizen-Consumers, Drinking Water, and the Crisis of Confidence in American Government

• Format: PDF

Produktdetails

• Verlag: Cambridge University Press
• Erscheinungstermin: 31. August 2022
• Englisch
• ISBN-13: 9781009244879
• Artikelnr.: 66177850

Autorenporträt

Manuel P. Teodoro is Associate Professor at the Robert M. La Follette School of Public Affairs, University of Wisconsin, Madison. He works at the intersection of politics, policy, and management, with a focus on water in the United States. His research involves utility governance, regulation, and environmental justice. A prolific speaker, blogger, and author of Bureaucratic Ambition (2011), Teodoro has advised water sector leaders for more than twenty-five years.

Inhaltsangabe

1. Basic services and trust in government: the glorious, tragic legacy of America's water systems
2. The profits of distrust: a political theory of the citizen-consumer
3. (Dis)trust at the tap: experience and performative trust
4. Hyperopia and performative trust: how failure over there shapes behavior right here
5. Speaking up or opting out: moral trust, voice, and exit
6. Geographies of alienation: the institutional roots of distrust
7. When trust pays: the virtuous cycle of trust, participation, and service quality
8. Basic services and rebuilding legitimacy: the water-trust cycle, from virtuous to vicious and back again
The plan: better water for a more perfect union
Appendix A: survey methodology
Appendix B: kiosk data collection and validation
Appendix C: Statistics.